Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us through the form on the "Contact" page. If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

You can always reach out to us for any return-related inquiries via email using the form on the "Contact" page. You can access the form by clicking on "Contact" in the footer of our website.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Product Warranty

We stand behind the quality of our products. If your product experiences a manufacturing defect or functional issue during the applicable warranty period, you may be eligible for a replacement, repair, store credit, or other appropriate resolution, subject to the conditions below.

Warranty Claim Requirements

To evaluate a warranty claim, customers must provide sufficient evidence of the reported issue. We may request:

The order number and the email address used to place the order.

Clear photos of the product from multiple angles.

A clear, continuous video demonstrating the reported defect or malfunction.

Where applicable, the video must show the product being turned on, connected, assembled, charged, or operated correctly so that our team can verify the issue.

Photos or video of the original packaging, product labels, accessories, cables, manuals, or other components included with the order.

Any additional photos, videos, or troubleshooting information reasonably required to determine the cause of the issue.

Failure to provide the requested evidence may prevent us from verifying the warranty claim and may result in the claim being declined.

Troubleshooting

Before approving a warranty claim, our customer support team may provide reasonable troubleshooting instructions.

Customers are required to cooperate with these troubleshooting steps and provide the requested results, photos, or videos.

A replacement or refund will not automatically be issued before the reported issue has been properly verified.

What the Warranty Covers

The warranty applies to verified manufacturing defects or product malfunctions that occur under normal and intended use.

Depending on the circumstances, an approved warranty claim may be resolved through:

Troubleshooting or technical assistance;

Replacement parts;

Product replacement;

Store credit;

Partial refund; or

Full refund, where appropriate.

The appropriate resolution will depend on the nature of the defect, product availability, and the circumstances of the claim.

What the Warranty Does Not Cover

Unless otherwise required by applicable law, the warranty does not cover damage or problems caused by:

Accidental damage, drops, impact, crushing, or improper handling;

Water, moisture, heat, fire, or other external conditions unless the product is specifically designed for such exposure;

Improper installation, assembly, charging, maintenance, or use;

Failure to follow the product instructions;

Unauthorized repairs, alterations, modifications, or disassembly;

Normal wear and tear;

Cosmetic imperfections that do not affect the normal functionality of the product;

Damage caused by third-party accessories, chargers, power supplies, applications, or equipment that are incompatible with the product;

Lost, stolen, or misplaced products;

Damage occurring after delivery that is unrelated to a manufacturing defect;

Use of the product for purposes other than those for which it was designed.

Inspection and Verification

Submitting a warranty request does not automatically mean that the claim has been approved.

All claims are subject to review and verification. We reserve the right to request additional evidence when reasonably necessary to confirm the nature and cause of the reported issue.

If the evidence shows that the product is functioning normally or that the damage resulted from circumstances not covered by the warranty, the claim may be declined.

Product Returns

Customers should not return a product in connection with a warranty claim unless specifically instructed to do so by our customer support team.

Unauthorized returns may not be accepted or reimbursed.

If a return is required, we will provide the appropriate instructions before the product is sent.

Replacement Products

When a replacement is approved, the replacement may be the same product or, if the original product is unavailable, an equivalent product of comparable functionality and value.

A replacement does not necessarily restart or extend the original warranty period unless required by applicable law.

Fraudulent or Misleading Claims

We reserve the right to reject warranty claims involving altered, misleading, incomplete, manipulated, or fraudulent evidence.

Repeated or abusive warranty claims may also be subject to additional verification.

Statutory Rights

This warranty policy is intended to supplement, and not limit, any mandatory consumer rights or remedies available under applicable law.